Sally Beauty in Sage hill NW Calgary

Services/Products

Hair Care

Updos and Special Occasion Styles

Sally Beauty

$100

Unverified Business

Lash Extensions

Sally Beauty

$100

Unverified Business

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Sally Beauty

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65 Sage Hill Plaza NW #112, Calgary, AB T3R 0S4, Canada

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Reviews (63)

I was at this location Sept 17 in the afternoon after having a freak out about my new hair cut and colour.
I am so grateful to the two beautiful women who helped me and empathized with me. I didn’t get their names but one lady took her time while she explained to me different ways to adjust the tones (even though I really didn’t even know what I wanted).
I am so thankful of the knowledge, compassion and patience I was given. I felt heard and understood. I don’t think I thanked you in store, but thank you. The world needs more people like you ?

1 year ago

Victoria Aliberti

Google Review

(5)

I came in the other day as I spent $500 on extensions at another place and bought the wrong colour. The worker here SAVED ME and gave me everything I needed to lighten the extensions I bought without ruining the quality of the hair. Thankyou so so so much!! It worked and the hair looks awesome ☺️

1 year ago

Miranda. C (QueenMiranda)

Google Review

(1)

I was quite disappointed with the service I received today. When I entered the store with my friend, they greeted us warmly, hoping for a pleasant first visit. However, I couldn’t help but notice that shortly after I arrived, a white woman walked in and was immediately offered assistance, while my presence was completely overlooked. My friend and I continued browsing, expecting someone to acknowledge us, but no one did until we went to pay. It was disheartening to feel as though your staff chooses who to treat with kindness and professionalism. It’s important to show respect and courtesy to all customers equally.

8 months ago

L M

Google Review

(1)

The two girls at the counter wouldn't stop talking to each other and didn't even say hi to me when I walked in. When I went up to the counter to ask a question, they kept talking and ignored me. I had to interrupt their conversation in order to ask something. Will not be back to this location.

9 months ago

White Dove

Google Review

(1)

Repeatedly ripped off here. Today I was not given a receipt and left without noticing. I drove home, opened the package to find the product not what i needed, despite spending some time asking the staff. Drove right back and was refused a refund due to Sally Beauty policy. Then shouldn't Sally ENSURE that customers are provided with receipts? This was all done under my phone number and easy to verify. A girl working there came out from the back to laugh at me while I asked for my money back and seemed to find my loss humorous! This particular location wasted $20 in coupons for me by refusing to make $20 change so she helped me out of MY MONEY. Just like again today. It's a pretty tough economy right now and Sally's is crossed off my list permanently.

2 years ago

‹ ›

Jacqueline Turner

Google Review

(5)

1 year ago

Victoria Aliberti

Google Review

(5)

1 year ago

Miranda. C (QueenMiranda)

Google Review

(1)

8 months ago

L M

Google Review

(1)

9 months ago

White Dove

Google Review

(1)

2 years ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What products and brands are available at Sally Beauty Sage Hill?

Sally Beauty Sage Hill stocks a broad selection of hair care, skin, and nail products, including professional-grade lines and popular everyday brands. The store emphasizes products for different hair types and textures and assists customers with choosing items that suit goals and budgets. Located at 65 Sage Hill Plaza NW, Calgary, AB, the shop guides shoppers toward trusted routines and tools, supported by knowledgeable staff.

How does the Sage Hill store address service concerns raised in reviews?

Third party analysis of recent reviews indicates a desire for consistent greetings and attentive service. The Sage Hill location has expanded staff training focused on proactive customer engagement, visible assistance on the floor, and timely confirmations at the counter. Supervisors monitor performance and share feedback from shoppers to reinforce standards. While experiences may vary, the approach aims to create a welcoming atmosphere that treats every guest with equal respect and care.

What is the policy for receipts and refunds at this location?

Store policy typically requires a receipt to process refunds or exchanges and allows reasonable returns within the advertised window. When questions arise, a supervisor reviews the transaction to ensure fairness and to honor the customer's purchase intent. Officers aim to resolve issues promptly, offering exchanges or store credit where appropriate while documenting the case to prevent repetition of concerns. This approach aligns with the goal of maintaining trust and clear accountability at all times.

How does the store ensure an inclusive shopping experience for all customers?

To support an inclusive shopping experience, the Sage Hill store emphasizes respectful service, accessibility, and equal treatment for all guests regardless of background or needs. Staff receive ongoing training on cultural sensitivity, assistive customer service, and how to handle sensitive situations with discretion. The store layout and product displays are designed for easy navigation, with clear signage and staff ready to assist in finding suitable options for diverse hair types, textures, and budgets.

Are beauty consultations available to aid with color matching and product selection?

Professional assistance is available to guide color matching and product selection, with knowledgeable staff offering recommendations for hair types, skin tones, and styling goals. In-store consultations focus on achievable results, balancing trends with personal preferences. Shoppers can request dry runs or demonstrations, and staff can compare products side by side to clarify benefits, ingredients, and compatibility with existing routines. The aim is to empower customers with confidence and clear next steps.

What options are available when customers need help with color or extensions purchased elsewhere?

When color matching or extensions from other sources are involved, the store offers compatible color assessment and styling recommendations, plus guidance on how to integrate new pieces with existing hair. Trained associates can adjust tone suggestions, provide safe lightening advice, and refine shade choices. For extensions, professionals can advise on aftercare, bond types, and maintenance, ensuring cosmetic results align with desired texture and overall appearance.

What are the ways to contact Sally Beauty Sage Hill and what are the store hours and location?

Customer inquiries can be directed to the Sage Hill location in person or by telephone during posted hours. The store operates within 65 Sage Hill Plaza NW in Calgary, providing convenient access for residents and professionals. Hours vary by day, and updates are posted locally. Online directions and a storefront phone line are available to assist with product availability, appointments, and special requests.

Does Sally Beauty Sage Hill offer loyalty programs, coupons, or promotions?

From time to time promotions and coupons become available to support value seekers, with loyalty program perks shared through in-store signage and local listings. The Sage Hill location participates in seasonal sales and bundle deals, while offering expert guidance to maximize benefits from selected products. Customers can inquire in person about current offers, sign up for notifications, and compare options to achieve preferred results without overspending.

What training and quality assurance measures are in place to improve customer service?

Quality assurance at the Sage Hill store includes ongoing training on product knowledge, customer service standards, and safety protocols. Staff participate in periodic refresher sessions to align with best practices and regulatory guidelines. Supervisory reviews monitor interactions, with constructive feedback directed toward elevating the shopping experience. Performance metrics emphasize friendly engagement, product recommendations grounded in expertise, and transparent communication regarding policies, ensuring consistent service across different shifts and seasons.

How are complaints resolved and what is the escalation process?

When complaints arise, the process directs customers to an on shift supervisor for immediate review and resolution. If needed, escalation to store management occurs, with documentation of the issue, timeline, and outcomes. The objective is fair consideration, apology when warranted, and actionable remedies such as exchanges, refunds, or adjustments. The approach also feeds back to training and policy refinement to reduce recurrence and improve satisfaction for all Sage Hill shoppers.